Win22 values the privacy of every member. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Win22 ("we", "Platform", or "win22") is an online gaming platform fully committed to protecting the privacy and personal data of every user. We understand that your personal information is a trust you place in us, and we do not take that responsibility lightly.
This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the win22 platform — including the website, mobile app, and all related services. This Policy is prepared in accordance with the requirements of the Malaysian Personal Data Protection Act 2010 (PDPA).
By registering or using the win22 platform, you give us your consent to process your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.
Win22 collects your personal information through several means: information you provide directly, information collected automatically during platform use, and information obtained from legitimate third-party sources. Below are details of the types of data we collect:
| Data Category | Examples of Information | Resources |
|---|---|---|
| Personal Identity | Full name, date of birth, identification card number, nationality | Registration form, KYC |
| Contact Information | Email address, phone number, residential address | Registration, profile updates |
| Financial Data | Bank account details, card numbers, transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, access logs | Automatically during use |
| Gaming Data | Betting history, wins, play time, game preferences | Platform activity |
| Communication Data | Live chat records, support emails, feedback | Customer support interactions |
We only collect data that is strictly necessary for legitimate purposes. win22 does not collect sensitive information such as biometric data, medical records, or religious beliefs unless required by law.
The personal information we collect is used solely for legitimate purposes directly related to the operation of the win22 platform. We will not use your data for any other purpose without obtaining your consent first.
Win22 does not sell or disclose your personal information to third parties for marketing or commercial purposes. However, to ensure the platform operates smoothly and securely, we may share your data with the following parties under limited and controlled circumstances:
All third parties we work with are required to comply with data protection standards equivalent to those of win22 and are not permitted to use your data for any purpose outside the scope of their agreement with us.
Protecting your personal data is a core responsibility of win22. We employ the latest security technologies and industry best practices to ensure your information is always safeguarded against unauthorised access, disclosure, alteration, or destruction.
Win22 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us identify your session, save preferences, and analyze usage patterns.
You can manage your cookie settings through your web browser settings. However, disabling essential cookies may affect the functionality of the win22 platform. Continued use of our platform after the cookie notice is displayed is considered your consent to the use of cookies.
As a win22 platform user and individual protected under Malaysia's PDPA, you have the following rights regarding your personal data. win22 is committed to respecting and facilitating the exercise of these rights:
You may request a copy of your personal data held by win22 at any time.
You may update or correct any personal information that is inaccurate or out of date.
You may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may withdraw your consent to data processing at any time without affecting the validity of prior processing.
To exercise any of the above rights, please contact the win22 Privacy team via our support email. We will process your request within 21 business days as required by Malaysia's PDPA.
Win22 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. The following are our data retention guidelines:
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. Our deletion process follows NIST security standards for digital data disposal.
Win22 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Every amendment will be accompanied by a new effective date.
For material or significant changes, win22 will provide you with advance notice via the email registered to your account or through an in-platform notification, at least 14 days before the changes take effect. For minor changes or technical amendments, we may only update the date at the top of this document.
If you have any questions, concerns, or wish to exercise your rights regarding personal data, the win22 Privacy team is here to help. We are committed to taking every privacy inquiry seriously and responding within a reasonable timeframe.
We will endeavour to resolve every enquiry within 7 business days. For formal requests relating to PDPA rights, the processing period is no more than 21 business days from the date the completed request is received.
Six key pillars that ensure your personal data is always protected on the win22 platform
All data transmitted between your device and win22's servers is protected with SSL 256-bit encryption — the same security technology used by leading banks in Malaysia.
The win22 Privacy Policy is designed to fully comply with the Malaysian Personal Data Protection Act 2010 (PDPA), ensuring your rights as a user are always respected.
Your personal data is accessible only by authorised win22 staff, strictly within the scope of their duties. All access is logged and continuously monitored by our security team.
Win22 conducts security audits by accredited independent firms at least once a year. This ensures our data protection systems are continuously updated against the latest cyber threats.
Win22 has a strict policy: we have never and will never sell, rent, or trade your personal data to any third party for commercial marketing purposes.
You have full control over your personal data — from access, correction, and deletion to withdrawal of consent. All of this can be done through your account settings or by contacting us.
Answers to the most frequently asked questions about privacy and data protection at win22